Refund Policy: 21-Day No Refund Period for Potential Bank Reversals

Effective Date: 1 August 2023

At Digital ID Technologies (Pty) Ltd, we strive to provide excellent products and services to our valued customers. To ensure transparency and clarity, we have implemented the following refund policy regarding potential bank reversals:

Refund Eligibility

• Customers may be eligible for a refund within our standard refund policy, subject to the terms and conditions outlined therein.
• However, for a period of 21 days from the date of purchase, refunds will not be provided due to the possibility of bank reversals.

Bank Reversals

• Bank reversals occur when a payment made by a customer is disputed or reversed by the bank or financial institution.
• Reasons for bank reversals can include unauthorized transactions, errors, or other issues beyond our control.

Investigation and Resolution

• Upon notification of a bank reversal, we will initiate an investigation into the matter promptly.
• Our team will work diligently to resolve the issue and determine the appropriate course of action.
• During this 21-day period, we will not process refunds until the investigation is complete and the situation is resolved.

Communication and Updates

• We will keep customers informed throughout the investigation and resolution process.
• Updates regarding the progress of the investigation will be provided within a reasonable timeframe.
• We appreciate your patience and understanding during this period.

Exceptions

• In certain circumstances, we may exercise discretion to provide refunds on a case-by-case basis during the 21-day no refund period.
• Such exceptions will be evaluated based on the specific details of the case and our assessment of the situation.

Standard Refund Policy

• After the 21-day no refund period has expired, our standard refund policy will apply as outlined in our general terms and conditions.
• Customers are encouraged to review our standard refund policy for further details on eligibility and the refund process.

Please note that this refund policy specifically addresses the 21-day no refund period due to potential bank reversals. For other refund-related matters, we encourage customers to refer to our standard refund policy.

If you have any questions or concerns regarding this policy or require assistance with a refund, please contact our customer support team. We are committed to providing you with the best possible service and will be happy to assist you.

Digital ID Technologies (Pty) Ltd